Unexplained outage in HDFC Bank data centres led to total disruption in UPI, ATM and card channels of the bank for over 12 hours. HDFC Bank customers have faced similar digital disruption for third time in two years.

                                

After disruption of digital services for hours from Saturday evening till Sunday morning, the Reserve Bank of India (RBI) has sought an explanation from HDFC Bank. The unexplained outage in HDFC data centres led to the total disruption in UPI, ATM and card channels of the bank for over 12 hours. HDFC Bank customers have faced this kind of digital disruption for the third time in two years.

The banking regulator has sought details about the data centre where the outage happened, following which it'll examine the matter and take further steps, The Economic Times. The RBI is reportedly concerned over repeated -- 3 system blackouts in two years -- incidents of technical glitches at the bank. Meanwhile, the HDFC Bank tweeted yesterday the services have been restored but customers could still face the problem.

"The services impacted following the outage have been restored. While you may face intermittent issues as the system stabilises there is no reason to worry now! Our sincere apologies for the inconvenience caused. Thank you for bearing with us during this period," a tweet by India's largest private sector lender said.

On Saturday, customers took to Twitter to complain about the unavailability of transactional services, prompting an announcement by the bank. "An unexpected outage at one of our data centres has impacted some of our services. We are working towards the restoration of the services, which shouldn't take long. The inconvenience is sincerely regretted," HDFC tweeted on Saturday.

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